All Systems Operational

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NiCE Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.
nicecxone-na1 Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-na1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-na1 Operational
90 days ago
99.99 % uptime
Today
https://cognigy-vg-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
99.98 % uptime
Today
nicecxone-eu1 Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-eu1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-eu1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
nicecxone-au1 Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-au1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-au1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
nicecxone-jp1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-jp1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-jp1 Operational
90 days ago
99.99 % uptime
Today
https://cognigy-vg-api-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-jp1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
99.99 % uptime
Today
nicecxone-ca1 Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-ca1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
nicecxone-uk1 Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-uk1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
nicecxone-na3 Operational
90 days ago
99.99 % uptime
Today
https://cognigy-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-na3.nicecxone.com Operational
90 days ago
99.99 % uptime
Today
https://cognigy-odata-na3.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-na3 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-ca1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-in1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
nicecxone-in1 Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-in1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-in1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
nicecxone-sbox-eusc Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-sbox-eusc Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-vg-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-vg-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
90 days ago
100.0 % uptime
Today
nicecxone-za1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-za1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-za1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-za1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Voicegateway Health Check Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

Environment vg-nicecxone-in1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 6, 22:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 5, 07:32 CEST
Environment nicecxone-in1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 6, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 5, 07:32 CEST

Aug 5, 2026

Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 18:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 16:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 18:43 CEST
Environment nicecxone-au1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 18:43 CEST
Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 16:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 18:43 CEST
Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 18:43 CEST
Environment nicecxone-na1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:37 CEST
Environment nicecxone-na3 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:37 CEST
Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:37 CEST
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:37 CEST
Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:37 CEST
Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:37 CEST
Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 06:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:27 CEST
Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 06:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:27 CEST
Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:27 CEST
Environment vg-nicecxone-za1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:27 CEST
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:27 CEST
Environment nicecxone-za1 upgrade : Cognigy.AI v2026.16 , Cognigy Live Agent v2026.16
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Aug 4, 16:27 CEST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Voicegateway Health Check Failed - False Positive
Resolved - This incident has been resolved.
Aug 3, 05:33 CEST
Investigating - We are currently investigating this issue.
Aug 2, 05:30 CEST

Aug 2, 2026

Aug 1, 2026

VG health check failing
Resolved - This incident was caused by a false-positive alert from the monitoring system. No infrastructure components or services were affected.
Aug 1, 23:02 CEST
Investigating - We are investigating reports of health check failure affecting VoiceGateway.

Impact: VG health check failing

Our engineering team is actively working to identify the root cause. Next update within 30 min. We are currently investigating this issue.
Aug 1, 23:00 CEST

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:26 CEST
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:27 CEST
Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:25 CEST
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:25 CEST
Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:25 CEST
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:25 CEST
Environment vg-nicecxone-za1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:24 CEST
Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 28, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 27, 18:25 CEST

Jul 27, 2026

Environment nicecxone-in1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:37 CEST
Environment vg-nicecxone-in1 upgrade : Cognigy Voice Gateway v2026.15.3
Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:37 CEST
Environment nicecxone-au1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 18:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:27 CEST
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:27 CEST
Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:27 CEST
Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 16:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:27 CEST
Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:31 CEST
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:32 CEST
Environment nicecxone-na3 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:31 CEST
Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:31 CEST
Environment nicecxone-na1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:32 CEST
Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:04 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:31 CEST
VG health check failing
Resolved - This incident was caused by a false-positive alert from the monitoring system. No infrastructure components or services were affected.
Jul 27, 11:23 CEST
Investigating - We are investigating reports of health check failure affecting VoiceGateway.

Impact: VG health check failing

Our engineering team is actively working to identify the root cause. Next update within 30 min.
Jul 27, 11:20 CEST
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:38 CEST
Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:39 CEST
Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:38 CEST
Environment nicecxone-za1 upgrade : Cognigy.AI v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:38 CEST
Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:39 CEST
Environment vg-nicecxone-za1 upgrade : Cognigy Voice Gateway v2026.15.2
Completed - The scheduled maintenance has been completed.
Jul 27, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 24, 18:38 CEST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:55 CEST
Environment nicecxone-au1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:55 CEST
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:55 CEST
Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:55 CEST
Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:50 CEST
Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:50 CEST
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:50 CEST
Environment nicecxone-na3 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:50 CEST
Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:50 CEST
Environment nicecxone-na1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:50 CEST
Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 06:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:04 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:45 CEST
Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 06:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:45 CEST
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 06:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:45 CEST
Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:44 CEST
Environment nicecxone-za1 upgrade : Cognigy.AI v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:44 CEST
Environment vg-nicecxone-za1 upgrade : Cognigy Voice Gateway v2026.15.1
Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Jul 23, 18:44 CEST
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