All Systems Operational

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NiCE Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.
nicecxone-na1 Operational
Update a chart node (Resource API Availability) Operational
https://cognigy-na1.nicecxone.com Operational
NLU Training Performance Operational
Conversation Check Operational
https://cognigy-liveagent-na1.nicecxone.com Operational
https://cognigy-endpoint-na1.nicecxone.com Operational
Load a flow chart (Resource API Availability) Operational
https://cognigy-odata-na1.nicecxone.com/health Operational
https://cognigy-insights-api-na1.nicecxone.com Operational
https://cognigy-webchat-na1.nicecxone.com Operational
https://cognigy-api-na1.nicecxone.com Operational
vg-nicecxone-na1 Operational
https://cognigy-vg-na1.nicecxone.com Operational
https://cognigy-vg-api-na1.nicecxone.com Operational
Voicegateway Health Check Operational
nicecxone-eu1 Operational
NLU Training Performance Operational
Conversation Check Operational
Load a flow chart (Resource API Availability) Operational
https://cognigy-liveagent-eu1.nicecxone.com Operational
Update a chart node (Resource API Availability) Operational
https://cognigy-insights-api-eu1.nicecxone.com Operational
https://cognigy-endpoint-eu1.nicecxone.com Operational
https://cognigy-webchat-eu1.nicecxone.com Operational
https://cognigy-eu1.nicecxone.com Operational
https://cognigy-api-eu1.nicecxone.com Operational
https://cognigy-odata-eu1.nicecxone.com/health Operational
vg-nicecxone-eu1 Operational
https://cognigy-vg-eu1.nicecxone.com Operational
https://cognigy-vg-api-eu1.nicecxone.com Operational
Voicegateway Health Check Operational
nicecxone-au1 Operational
NLU Training Performance Operational
Load a flow chart (Resource API Availability) Operational
Update a chart node (Resource API Availability) Operational
https://cognigy-au1.nicecxone.com Operational
Conversation Check Operational
https://cognigy-insights-api-au1.nicecxone.com Operational
https://cognigy-webchat-au1.nicecxone.com Operational
https://cognigy-odata-au1.nicecxone.com/health Operational
https://cognigy-endpoint-au1.nicecxone.com Operational
https://cognigy-api-au1.nicecxone.com Operational
https://cognigy-liveagent-au1.nicecxone.com Operational
vg-nicecxone-au1 Operational
https://cognigy-vg-au1.nicecxone.com Operational
https://cognigy-vg-api-au1.nicecxone.com Operational
Voicegateway Health Check Operational
nicecxone-jp1 Operational
https://cognigy-webchat-jp1.nicecxone.com Operational
Load a flow chart (Resource API Availability) Operational
https://cognigy-insights-api-jp1.nicecxone.com Operational
https://cognigy-odata-jp1.nicecxone.com/health Operational
https://cognigy-liveagent-jp1.nicecxone.com Operational
https://cognigy-api-jp1.nicecxone.com Operational
Conversation Check Operational
Update a chart node (Resource API Availability) Operational
https://cognigy-jp1.nicecxone.com Operational
NLU Training Performance Operational
https://cognigy-endpoint-jp1.nicecxone.com Operational
vg-nicecxone-jp1 Operational
https://cognigy-vg-api-jp1.nicecxone.com Operational
https://cognigy-vg-jp1.nicecxone.com Operational
Voicegateway Health Check Operational
nicecxone-ca1 Operational
Update a chart node (Resource API Availability) Operational
NLU Training Performance Operational
Load a flow chart (Resource API Availability) Operational
Conversation Check Operational
https://cognigy-api-ca1.nicecxone.com Operational
https://cognigy-endpoint-ca1.nicecxone.com Operational
https://cognigy-insights-api-ca1.nicecxone.com Operational
https://cognigy-liveagent-ca1.nicecxone.com Operational
https://cognigy-ca1.nicecxone.com Operational
https://cognigy-webchat-ca1.nicecxone.com Operational
https://cognigy-odata-ca1.nicecxone.com/health Operational
nicecxone-uk1 Operational
Load a flow chart (Resource API Availability) Operational
Conversation Check Operational
NLU Training Performance Operational
Update a chart node (Resource API Availability) Operational
https://cognigy-api-uk1.nicecxone.com Operational
https://cognigy-endpoint-uk1.nicecxone.com Operational
https://cognigy-webchat-uk1.nicecxone.com Operational
https://cognigy-uk1.nicecxone.com Operational
https://cognigy-odata-uk1.nicecxone.com/health Operational
https://cognigy-liveagent-uk1.nicecxone.com Operational
https://cognigy-insights-api-uk1.nicecxone.com Operational
vg-nicecxone-uk1 Operational
https://cognigy-vg-api-uk1.nicecxone.com Operational
https://cognigy-vg-uk1.nicecxone.com Operational
Voicegateway Health Check Operational
nicecxone-na3 Operational
https://cognigy-na3.nicecxone.com Operational
https://cognigy-webchat-na3.nicecxone.com Operational
https://cognigy-api-na3.nicecxone.com Operational
https://cognigy-insights-api-na3.nicecxone.com Operational
https://cognigy-liveagent-na3.nicecxone.com Operational
https://cognigy-odata-na3.nicecxone.com/health Operational
NLU Training Performance Operational
Update a chart node (Resource API Availability) Operational
Load a flow chart (Resource API Availability) Operational
https://cognigy-endpoint-na3.nicecxone.com Operational
Conversation Check Operational
vg-nicecxone-na3 Operational
https://cognigy-vg-na3.nicecxone.com Operational
https://cognigy-vg-api-na3.nicecxone.com Operational
Voicegateway Health Check Operational
vg-nicecxone-ca1 Operational
https://cognigy-vg-ca1.nicecxone.com Operational
https://cognigy-vg-api-ca1.nicecxone.com Operational
Voicegateway Health Check Operational
vg-nicecxone-in1 Operational
https://cognigy-vg-api-in1.nicecxone.com Operational
https://cognigy-vg-in1.nicecxone.com Operational
Voicegateway Health Check Operational
nicecxone-in1 Operational
Update a chart node (Resource API Availability) Operational
Load a flow chart (Resource API Availability) Operational
https://cognigy-endpoint-in1.nicecxone.com Operational
NLU Training Performance Operational
Conversation Check Operational
https://cognigy-liveagent-in1.nicecxone.com Operational
https://cognigy-webchat-in1.nicecxone.com Operational
https://cognigy-insights-api-in1.nicecxone.com Operational
https://cognigy-odata-in1.nicecxone.com/health Operational
https://cognigy-api-in1.nicecxone.com Operational
https://cognigy-in1.nicecxone.com Operational
nicecxone-sbox-eusc Operational
Update a chart node (Resource API Availability) Operational
NLU Training Performance Operational
https://cognigy-webchat-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
Conversation Check Operational
https://cognigy-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
Load a flow chart (Resource API Availability) Operational
https://cognigy-endpoint-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
https://cognigy-odata-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com/health Operational
https://cognigy-api-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
https://cognigy-insights-api-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
https://cognigy-liveagent-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
vg-nicecxone-sbox-eusc Operational
Voicegateway Health Check Operational
https://cognigy-vg-api-vg-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
https://cognigy-vg-vg-eu1.cognigy-sandbox-eusc.nicecxone-sbx.com Operational
nicecxone-za1 Operational
https://cognigy-insights-api-za1.nicecxone.com Operational
Load a flow chart (Resource API Availability) Operational
NLU Training Performance Operational
Conversation Check Operational
Update a chart node (Resource API Availability) Operational
https://cognigy-endpoint-za1.nicecxone.com Operational
https://cognigy-webchat-za1.nicecxone.com Operational
https://cognigy-odata-za1.nicecxone.com/health Operational
https://cognigy-api-za1.nicecxone.com Operational
https://cognigy-liveagent-za1.nicecxone.com Operational
https://cognigy-za1.nicecxone.com Operational
vg-nicecxone-za1 Operational
https://cognigy-vg-api-za1.nicecxone.com Operational
https://cognigy-vg-za1.nicecxone.com Operational
Voicegateway Health Check Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

Environment nicecxone-in1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 18:01 CEST
Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:52 CEST
Environment nicecxone-au1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:52 CEST
Environment nicecxone-na1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:18 CEST
Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:18 CEST
Environment nicecxone-na3 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:18 CEST
Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:15 CEST
Environment nicecxone-za1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:15 CEST
Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.20.1
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Oct 7, 17:15 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Environment vg-nicecxone-in1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 22:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 21:38 CEST
Environment nicecxone-in1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 21:38 CEST
Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 18:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 17:51 CEST
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 17:52 CEST
Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 17:51 CEST
Environment nicecxone-au1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 17:52 CEST
Environment nicecxone-na3 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 16:02 CEST
Environment nicecxone-na1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:05 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 16:02 CEST
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:04 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 16:02 CEST
Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 16:02 CEST
Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 16:02 CEST
Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 16:02 CEST
Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 06:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 15:52 CEST
Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 06:03 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:03 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 15:52 CEST
Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 15:52 CEST
Environment vg-nicecxone-za1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:01 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 15:52 CEST
Environment nicecxone-za1 upgrade : Cognigy.AI v2026.20 , Cognigy Live Agent v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 06:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:00 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 15:52 CEST
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.20
Completed - The scheduled maintenance has been completed.
Sep 30, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:02 CEST
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Sep 29, 15:52 CEST

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Service nicecxone-au1 is affected - False Positive
Resolved - This incident has been resolved.
Sep 28, 07:18 CEST
Investigating - Service nicecxone-au1 is affected. We are currently investigating the issue
Sep 28, 07:17 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

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