NiCE Cognigy SaaS Status

Environment nicecxone-au1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 2026 - 16:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 18, 2026 16:00-18:00 CET

Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.4

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 2026 - 16:01 CET

Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.4

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 2026 - 16:01 CET

Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 2026 - 16:00 CET

About This Site

NiCE Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.

nicecxone-na1 Operational

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

NLU Training Performance Operational

90 days ago

100.0 % uptime

Today

Conversation Check Operational

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-odata-na1.nicecxone.com/health Operational

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-api-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

vg-nicecxone-na1 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-na1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Operational

90 days ago

100.0 % uptime

Today

nicecxone-eu1 Operational

90 days ago

99.99 % uptime

Today

NLU Training Performance Operational

90 days ago

99.99 % uptime

Today

Conversation Check Operational

90 days ago

99.99 % uptime

Today

Load a flow chart (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-api-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-odata-eu1.nicecxone.com/health Operational

90 days ago

100.0 % uptime

Today

vg-nicecxone-eu1 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-eu1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Operational

90 days ago

100.0 % uptime

Today

nicecxone-au1 Under Maintenance

90 days ago

100.0 % uptime

Today

NLU Training Performance Under Maintenance

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Under Maintenance

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

Conversation Check Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-odata-au1.nicecxone.com/health Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-api-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

vg-nicecxone-au1 Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-vg-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-au1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Under Maintenance

90 days ago

100.0 % uptime

Today

nicecxone-jp1 Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-odata-jp1.nicecxone.com/health Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-api-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

Conversation Check Under Maintenance

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

NLU Training Performance Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

vg-nicecxone-jp1 Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

https://cognigy-vg-jp1.nicecxone.com Under Maintenance

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Under Maintenance

90 days ago

100.0 % uptime

Today

nicecxone-ca1 Operational

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

NLU Training Performance Operational

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

Conversation Check Operational

90 days ago

100.0 % uptime

Today

https://cognigy-api-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-odata-ca1.nicecxone.com/health Operational

90 days ago

100.0 % uptime

Today

nicecxone-uk1 Operational

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

Conversation Check Operational

90 days ago

100.0 % uptime

Today

NLU Training Performance Operational

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-api-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-odata-uk1.nicecxone.com/health Operational

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

vg-nicecxone-uk1 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-uk1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Operational

90 days ago

100.0 % uptime

Today

nicecxone-na3 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-api-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-odata-na3.nicecxone.com/health Operational

90 days ago

100.0 % uptime

Today

NLU Training Performance Operational

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Conversation Check Operational

90 days ago

100.0 % uptime

Today

vg-nicecxone-na3 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-na3.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Operational

90 days ago

100.0 % uptime

Today

vg-nicecxone-ca1 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-ca1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Operational

90 days ago

100.0 % uptime

Today

vg-nicecxone-in1 Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-api-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-vg-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Voicegateway Health Check Operational

90 days ago

100.0 % uptime

Today

nicecxone-in1 Operational

90 days ago

100.0 % uptime

Today

Update a chart node (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

Load a flow chart (Resource API Availability) Operational

90 days ago

100.0 % uptime

Today

https://cognigy-endpoint-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

NLU Training Performance Operational

90 days ago

100.0 % uptime

Today

Conversation Check Operational

90 days ago

100.0 % uptime

Today

https://cognigy-liveagent-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-webchat-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-insights-api-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-odata-in1.nicecxone.com/health Operational

90 days ago

100.0 % uptime

Today

https://cognigy-api-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

https://cognigy-in1.nicecxone.com Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Environment nicecxone-in1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4 Feb `18`, `2026` `20:00`-`22:00` CET

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Posted on Feb 18, 2026 - 10:28 CET

Environment vg-nicecxone-in1 upgrade : Cognigy Voice Gateway v2026.4 Feb `18`, `2026` `20:00`-`22:00` CET

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Posted on Feb 18, 2026 - 10:28 CET

Past Incidents

Feb 18, 2026

Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 12:04 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:29 CET

Environment nicecxone-na1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 12:03 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:03 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:29 CET

Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 12:03 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:29 CET

Environment nicecxone-na3 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 12:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:29 CET

Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 12:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:29 CET

Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:29 CET

Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 06:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 04:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:05 CET

Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 06:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 04:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:04 CET

Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.4 , Cognigy Live Agent v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 04:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:04 CET

Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.4

Completed - The scheduled maintenance has been completed.
Feb 18, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 04:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 17, 18:04 CET

Feb 17, 2026

No incidents reported.

Feb 16, 2026

Environment nicecxone-na1 upgrade : Cognigy.AI v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 16, 12:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 13, 17:13 CET

Environment nicecxone-na3 upgrade : Cognigy.AI v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 16, 12:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 13, 17:13 CET

Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 16, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 13, 17:13 CET

Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 16, 06:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 04:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 13, 17:11 CET

Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 16, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 04:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 13, 17:11 CET

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

Environment vg-nicecxone-in1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 18:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:13 CET

Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:13 CET

Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:13 CET

Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 12:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:13 CET

Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 12:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:13 CET

Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:13 CET

Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 04:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:14 CET

Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.3.2

Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 04:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 11, 17:14 CET

Feb 11, 2026

No incidents reported.

Feb 10, 2026

Environment nicecxone-in1 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 18:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 16:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 18:12 CET

Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 18:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 16:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 18:12 CET

Environment nicecxone-au1 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 16:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 18:12 CET

Environment nicecxone-na1 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 12:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 17:01 CET

Environment nicecxone-na3 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 10:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 17:01 CET

Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 06:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 04:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 16:59 CET

Environment nicecxone-eu1 upgrade : Cognigy.AI v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 10, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 04:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 9, 16:58 CET

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

Environment vg-nicecxone-ca1 upgrade : Cognigy Voice Gateway v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 5, 12:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 4, 16:30 CET

Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 4, 16:30 CET

Environment vg-nicecxone-na3 upgrade : Cognigy Voice Gateway v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 4, 16:30 CET

Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 04:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 4, 16:20 CET

Environment vg-nicecxone-uk1 upgrade : Cognigy Voice Gateway v2026.3.1

Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 04:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 4, 16:20 CET

Feb 4, 2026

Environment nicecxone-jp1 upgrade : Cognigy.AI v2026.3 , Cognigy Live Agent v2026.3

Completed - The scheduled maintenance has been completed.
Feb 4, 18:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 16:00 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 3, 19:20 CET

Environment nicecxone-au1 upgrade : Cognigy.AI v2026.3 , Cognigy Live Agent v2026.3

Completed - The scheduled maintenance has been completed.
Feb 4, 18:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 16:01 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 3, 19:20 CET

Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2026.3

Completed - The scheduled maintenance has been completed.
Feb 4, 18:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 16:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 3, 19:20 CET

Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2026.3

Completed - The scheduled maintenance has been completed.
Feb 4, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 16:02 CET

Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Feb 3, 19:20 CET

Environment nicecxone-na1 upgrade : Cognigy.AI v2026.3 , Cognigy Live Agent v2026.3

Completed - The scheduled maintenance has been completed.
Feb 4, 12:03 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 10:02 CET