Environment nicecxone-jp1 upgrade : Cognigy Live Agent v2025.25.1
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 2025 - 16:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 18, 2025 16:00-18:00 CET

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NiCE Cognigy SaaS Service Health

Uptime over the past 90 days. View historical uptime.
nicecxone-na1 Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-na1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-na1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-na1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
nicecxone-eu1 Operational
90 days ago
99.99 % uptime
Today
NLU Training Performance Operational
90 days ago
99.99 % uptime
Today
Conversation Check Operational
90 days ago
99.99 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-eu1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-eu1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-eu1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
nicecxone-au1 Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-au1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-au1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-au1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
nicecxone-jp1 Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-jp1.nicecxone.com Under Maintenance
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-jp1.nicecxone.com Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-odata-jp1.nicecxone.com/health Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-jp1.nicecxone.com Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-api-jp1.nicecxone.com Under Maintenance
90 days ago
100.0 % uptime
Today
Conversation Check Under Maintenance
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-jp1.nicecxone.com Under Maintenance
90 days ago
100.0 % uptime
Today
NLU Training Performance Under Maintenance
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-jp1.nicecxone.com Under Maintenance
90 days ago
100.0 % uptime
Today
vg-nicecxone-jp1 Operational
90 days ago
99.99 % uptime
Today
https://cognigy-vg-api-jp1.nicecxone.com Operational
90 days ago
99.99 % uptime
Today
https://cognigy-vg-jp1.nicecxone.com Operational
90 days ago
99.99 % uptime
Today
nicecxone-ca1 Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-ca1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-ca1.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
nicecxone-uk1 Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-cognigy-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-cognigy-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-cognigy-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-cognigy-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-cognigy-uk1/health Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-cognigy-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-cognigy-uk1 Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-uk1 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-uk1.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
nicecxone-na3 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-webchat-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-api-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-insights-api-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-liveagent-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-odata-na3.nicecxone.com/health Operational
90 days ago
100.0 % uptime
Today
NLU Training Performance Operational
90 days ago
100.0 % uptime
Today
Update a chart node (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
Load a flow chart (Resource API Availability) Operational
90 days ago
100.0 % uptime
Today
https://cognigy-endpoint-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Conversation Check Operational
90 days ago
100.0 % uptime
Today
vg-nicecxone-na3 Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
https://cognigy-vg-api-na3.nicecxone.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 18, 2025
Environment nicecxone-na1 upgrade : Cognigy Live Agent v2025.25.1
Completed - The scheduled maintenance has been completed.
Dec 18, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 10:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 17, 15:00 CET
Environment nicecxone-eu1 upgrade : Cognigy Live Agent v2025.25.1
Completed - The scheduled maintenance has been completed.
Dec 18, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 04:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 17, 14:57 CET
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 11, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 10, 18:18 CET
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 11, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:01 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 10, 18:18 CET
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 10:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 10, 18:03 CET
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2025.25.1
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 04:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 10, 18:01 CET
Dec 10, 2025
Environment nicecxone-au1 upgrade : Cognigy.AI v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 18:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 18:12 CET
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:02 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 18:12 CET
Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:02 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 18:12 CET
Environment nicecxone-jp1 upgrade : Cognigy.AI v2025.25 , Cognigy Live Agent v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:01 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 18:12 CET
Environment nicecxone-na1 upgrade : Cognigy.AI v2025.25 , Cognigy Live Agent v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 12:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 17:22 CET
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 17:22 CET
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 06:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 04:01 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 17:21 CET
Environment nicecxone-eu1 upgrade : Cognigy.AI v2025.25 , Cognigy Live Agent v2025.25
Completed - The scheduled maintenance has been completed.
Dec 10, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 04:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 9, 17:21 CET
Dec 9, 2025
Environment nicecxone-au1 upgrade : Cognigy.AI v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 9, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 8, 18:17 CET
Environment nicecxone-jp1 upgrade : Cognigy.AI v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 9, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 8, 18:17 CET
Environment nicecxone-na1 upgrade : Cognigy.AI v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 9, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 8, 18:10 CET
Environment nicecxone-eu1 upgrade : Cognigy.AI v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 9, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 04:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 8, 16:40 CET
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Environment vg-nicecxone-au1 upgrade : Cognigy Voice Gateway v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 4, 18:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:02 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:41 CET
Environment nicecxone-au1 upgrade : Cognigy.AI v2025.24.1
Completed - The scheduled maintenance has been completed.
Dec 4, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:41 CET
Environment vg-nicecxone-jp1 upgrade : Cognigy Voice Gateway v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 4, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:01 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:40 CET
Environment nicecxone-jp1 upgrade : Cognigy.AI v2025.24.1
Completed - The scheduled maintenance has been completed.
Dec 4, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:02 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:40 CET
Environment vg-nicecxone-na1 upgrade : Cognigy Voice Gateway v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 4, 12:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:01 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:29 CET
Environment nicecxone-na1 upgrade : Cognigy.AI v2025.24.1
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:28 CET
Environment vg-nicecxone-eu1 upgrade : Cognigy Voice Gateway v2025.24.2
Completed - The scheduled maintenance has been completed.
Dec 4, 06:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:01 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:11 CET
Environment nicecxone-eu1 upgrade : Cognigy.AI v2025.24.1
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 CET
Scheduled - The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/
Dec 3, 17:11 CET
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