Environment nicecxone-jp1 upgrade : Cognigy.AI v2025.24.1

Scheduled Maintenance Report for NiCE Cognigy SaaS

Completed

The scheduled maintenance has been completed.

Posted Dec 04, 2025 - 18:00 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 04, 2025 - 16:02 CET

Scheduled

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/

Posted Dec 03, 2025 - 17:40 CET

This scheduled maintenance affected: nicecxone-jp1 (https://cognigy-webchat-jp1.nicecxone.com, Load a flow chart (Resource API Availability), https://cognigy-insights-api-jp1.nicecxone.com, https://cognigy-odata-jp1.nicecxone.com/health, https://cognigy-liveagent-jp1.nicecxone.com, https://cognigy-api-jp1.nicecxone.com, Conversation Check, Update a chart node (Resource API Availability), https://cognigy-jp1.nicecxone.com, NLU Training Performance, https://cognigy-endpoint-jp1.nicecxone.com).