VG health check failing

Incident Report for NiCE Cognigy SaaS

Resolved

This incident was caused by a false-positive alert from the monitoring system. No infrastructure components or services were affected.
Posted Jul 27, 2026 - 11:23 CEST

Investigating

We are investigating reports of health check failure affecting VoiceGateway.

Impact: VG health check failing

Our engineering team is actively working to identify the root cause. Next update within 30 min.
Posted Jul 27, 2026 - 11:20 CEST
This incident affected: vg-nicecxone-na3 (Voicegateway Health Check).