Environment nicecxone-ca1 upgrade : Cognigy.AI v2026.7 , Cognigy Live Agent v2026.7

Scheduled Maintenance Report for NiCE Cognigy SaaS

Completed

The scheduled maintenance has been completed.

Posted Apr 01, 2026 - 12:01 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 01, 2026 - 10:00 CEST

Scheduled

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/

Posted Mar 31, 2026 - 17:18 CEST

This scheduled maintenance affected: nicecxone-ca1 (Update a chart node (Resource API Availability), NLU Training Performance, Load a flow chart (Resource API Availability), Conversation Check, https://cognigy-api-ca1.nicecxone.com, https://cognigy-endpoint-ca1.nicecxone.com, https://cognigy-insights-api-ca1.nicecxone.com, https://cognigy-liveagent-ca1.nicecxone.com, https://cognigy-ca1.nicecxone.com, https://cognigy-webchat-ca1.nicecxone.com, https://cognigy-odata-ca1.nicecxone.com/health).