Environment nicecxone-na1 upgrade : Cognigy.AI v2026.7.1

Scheduled Maintenance Report for NiCE Cognigy SaaS

Completed

The scheduled maintenance has been completed.

Posted Apr 09, 2026 - 12:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 09, 2026 - 10:19 CEST

Scheduled

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/

Posted Apr 08, 2026 - 18:39 CEST

This scheduled maintenance affected: nicecxone-na1 (Update a chart node (Resource API Availability), https://cognigy-na1.nicecxone.com, NLU Training Performance, Conversation Check, https://cognigy-liveagent-na1.nicecxone.com, https://cognigy-endpoint-na1.nicecxone.com, Load a flow chart (Resource API Availability), https://cognigy-odata-na1.nicecxone.com/health, https://cognigy-insights-api-na1.nicecxone.com, https://cognigy-webchat-na1.nicecxone.com, https://cognigy-api-na1.nicecxone.com).