Environment nicecxone-uk1 upgrade : Cognigy.AI v2026.7 , Cognigy Live Agent v2026.7

Scheduled Maintenance Report for NiCE Cognigy SaaS

Completed

The scheduled maintenance has been completed.

Posted Apr 02, 2026 - 06:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 02, 2026 - 04:00 CEST

Scheduled

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/

Posted Apr 01, 2026 - 16:01 CEST

This scheduled maintenance affected: nicecxone-uk1 (Load a flow chart (Resource API Availability), Conversation Check, NLU Training Performance, Update a chart node (Resource API Availability), https://cognigy-api-uk1.nicecxone.com, https://cognigy-endpoint-uk1.nicecxone.com, https://cognigy-webchat-uk1.nicecxone.com, https://cognigy-uk1.nicecxone.com, https://cognigy-odata-uk1.nicecxone.com/health, https://cognigy-liveagent-uk1.nicecxone.com, https://cognigy-insights-api-uk1.nicecxone.com).