Environment nicecxone-za1 upgrade : Cognigy.AI v2026.15.1

Scheduled Maintenance Report for NiCE Cognigy SaaS

Completed

The scheduled maintenance has been completed.

Posted Jul 24, 2026 - 06:01 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 24, 2026 - 04:01 CEST

Scheduled

The Environment will undergo scheduled upgrade during this time. You can find the release notes here: https://docs.cognigy.com/release-notes/release-notes/

Posted Jul 23, 2026 - 18:44 CEST

This scheduled maintenance affected: nicecxone-za1 (https://cognigy-insights-api-za1.nicecxone.com, Load a flow chart (Resource API Availability), NLU Training Performance, Conversation Check, Update a chart node (Resource API Availability), https://cognigy-endpoint-za1.nicecxone.com, https://cognigy-webchat-za1.nicecxone.com, https://cognigy-odata-za1.nicecxone.com/health, https://cognigy-api-za1.nicecxone.com, https://cognigy-liveagent-za1.nicecxone.com, https://cognigy-za1.nicecxone.com).